And we have the answers, read below to see our FAQs.
Each month you will receive a mystery book written by a Black author and a selection of gifts.
Orders will need to be made by the last day of the month.
We’ll always send out our boxes at the beginning of each month, so you should receive them by the 9th - 11th of each month. For international delivery, arrival dates may differ.
We’ll automatically take payment in the month before we send the books – so if you sign up on the 31st March you’ll receive your first box in April.
If you sign up on the 1st April – we’ll send your first box out in May.
On a monthly plan, payment will be taken on the 11th of each month.
Unfortunately, we do not. But we are looking to open this up soon. Keep an eye on our socials for the update.
Unfortunately, we do not. We hope you enjoy your box. If you don’t, we hope you can gift it to someone who you think will enjoy it!
We do not offer refunds. If your box is damaged upon delivery, or there is an item damaged or missing inside of the box, email a picture with your order number to firstname.lastname@example.org and we will organise for a replacement for you.
If you receive something that isn’t to your taste, we hope you can gift it to someone who you think will enjoy it!
We’re sad to see you end your subscription! But please email email@example.com with your details to cancel your subscription. You can cancel at any time.
If you have pre-paid subscription (3-, 6-, 12- month prepaid):
We aim to send the boxes between the 1st and the 4th of each month, so to avoid cancellation fees, please aim to cancel by the end of the month.
If you have created an account on the BBB site, you simply log in and change your address there!
If you have not created an account, please email firstname.lastname@example.org with your full name and the address you would like to change delivery to.
At check out, you can select the auto-renew option. Your subscription will renew every month until you decide to cancel your subscription.
That is amazing! Email us at email@example.com - we can't wait to hear from you!
If your question has not been answered, please email firstname.lastname@example.org so your query can be answered.